Contact Our Team
Because PocketAI does not run tracking SDKs, automated chatbots, or ticket farms, you speak directly with real humans via email:
Common Support Inquiries
Lost or Misplaced License Key
If you purchased PocketAI Pro and cannot find your license key or activation link, email us from the address you used during purchase. We will verify your order and reissue your key promptly. You can also review the instructions on our License Activation page.
Device Memory & Model Sizing
Each model has specific unified memory (RAM) requirements. PocketAI automatically checks your hardware before letting you start a download to ensure your phone or Mac won't run out of memory. If a model is marked "Won't fit", consider choosing a smaller quantized variant (e.g., 4-bit or 3-bit GGUF/MLX) or offloading the model to your Mac via PocketAI Pro pairing.
iPhone & Mac Local Pairing
If your iPhone cannot discover your Mac:
- Verify both devices are connected to the same local Wi-Fi network.
- Check that Local Network permission is granted to PocketAI in iOS Settings → Privacy & Security → Local Network.
- Ensure macOS Firewall isn't blocking incoming connections to the PocketAI helper.
Diagnostic Reports
If you encounter unexpected app behavior, you can generate a redacted diagnostic report directly within the app under Settings → About → Send Diagnostic Report. This will open an email draft with system hardware metrics and the last 50 log lines for your review before sending.